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Frequently Asked Questions
Q: When Will I Receive a Tracking Number for my Order?
A: Orders are packed often same or next workday. Tracking number are placed in your account and sent via email as soon as they are received from UPS or USPS usually 24 to 48 hours from when picked up.
In cases where your order was placed late FRI or SAT and SUN, order tracking information will not be available until TUE in that these shipments are not picked up by UPS or USPS until MON afternoon. We thank you for your patience as we are closed on weekends.
Q: Do you provide samples?
A: As a small entrepreneurial company, we are happy to share that we do have Single Serving Travel Packs available for purchase so you may try before you buy. The single-serving packets are a convenient way to take INSPIRE to work, gym or for travel. More information: click here
Q: Can you fix the mistake I made when typing the address on my order? Can you add another item to my order? Can you change the flavor I ordered? Can you cancel my order?
A: If you make an error on your order or need a product change, since our system is fully automated, we are unable to intervene to make any changes for you. When you hit the ‘Send’ button the order is electronically processed and sent to one of our warehouse fulfillment centers. Most of the time our fast packing and shipping works to your advantage – a customer typo is one of the times it is not.
WE WILL DO ALL WE CAN in working directly with our shippers to help resolve address issues when possible, but we cannot be held responsible for delays, fees, or delivery issues once you have hit the SEND button.
If such an error causes an order to be rejected, lost, delivered to an unknown address, or even destroyed, we cannot issue a refund or replacement. If the error causes the order to be sent back to us, you may be responsible for round trip shipping fees, which can greatly impact any refund for the cost of the merchandise.
PLEASE CAREFULLY REVIEW YOUR ORDER BEFORE HITTING SEND.
Q: How much caffeine is in a bottle of BELIEVE and does BELIEVE contain real coffee?
A: BELIEVE Mocha and Italian Cappuccino are unique in that they contain a real, gourmet coffee; not coffee flavoring. We also add caffeine. A bottle of Believe has about the same caffeine as an 8 to 10 ounce brewed coffee (about 115 mg of caffeine) along with half your daily value of Calcium and a big dose of energy from B b vitamins.
Q: Does Believe Chai taste like Coffee?
A: Why no, Believe Chai does NOT taste like coffee at all because it is CHAI TEA! Our Chai is not a coffee flavor, it is tea. Hence the name, Chai Tea. No Coffee. ?
Q: What is the protein source in BELIEVE?
A: BELIEVE uses a premium grade EasyGest protein blend (milk protein concentrate and whole grain brown rice protein). Milk protein concentrate will keep you full longer and along with the caffeine found in our coffee will help curb your cravings. Milk protein is also naturally low in sodium, fat and lactose.
Q: What is the protein source in INSPIRE?
We use Whey Protein Isolate, the one your doctor and nutritionist told you to get because it is ‘the best’. The reason Inspire tastes so good is because the Whey Isolate we source from US farms is super pure – there are no impurities or junk in the mix to give an off flavor or bad odor. Clean sweet pure whey isolate smells clean sweet and pure – creating the perfect base for premium flavorings.
Q: Why do you use sucralose?
A: All current Inspire and Believe products are naturally flavored, gluten-free and all of our high quality protein is made from cows that are NOT treated with rBST. Believe and Inspire contain a very small amount of sucralose/Splenda. To keep the sugar and calories down but still provide amazing flavor, we use sucralose. Until there is a calorie free natural sweetener that tastes great without bitterness, we will continue to use sucralose/Splenda. We are always trying new options!
Q: Do you ship internationally?
A: Currently we ship to the continental US only but that appears to be about to change – by Fall 2016 we should be shipping to Canada, England and Australia.