Customer Service

Frequently Asked Questions

Due to high ticket volume we will no longer be able to personally answer questions covered below or product questions better suited for our Facebook Support Group. IF not answered, please scroll and fill out ticket at page bottom.

Q: I forgot to use the coupon code!

A: We are sorry that once you have placed an order, we are unable to make any edits – we have a secure closed system where orders are automatically processed to our warehouses. While it may seem easy for us to ‘throw an item into the box’ or adjust an order, that isn’t how it works. Please carefully confirm your order details including gifts and promos before hitting the Place Order button, as once clicked, orders go through as you made them.

Q: When Will I Receive a Tracking Number for my Order?

A: Orders are packed and shipped on the same or next business day. Tracking numbers come directly from UPS OR USPS and are automatically uploaded to your account plus sent to you via email within 48 hours of pick up by shipper. IF your tracking number says ‘NOT IN SYSTEM’ that means even though your order is on its way to you, shipper has not updated.

USPS and SUREPOST offer economy service, if you prefer full tracking, we recommend UPS Ground.

When order has been placed on FRI SAT or SUN, order tracking information will not be available until TUE as these shipments are not picked up by UPS or USPS until MON afternoon. UPS and USPS do not pick up on weekends.

Q: Do you have samples of Inspire?

A: We have a Starter Kit available containing singles to try! Each Starter Kit contains 7 different Inspire Singles with a Shaker Cup, plus Journey 3+3 Single Dose Multiformula Chewables and a bottle of our most popular product… Journey Gentle Iron Grape Melts.

Here is a direct link to the Starter Kit on our website.

Q: Can I get a free sample of Inspire?

A: While we are unable to send free product samples, we encourage you to become a registered user of the BariatricEating.com web site at BariatricEating.com. There you can register to receive email announcing coupons, new product promotions, tips, events and other bariatric news!

As a small entrepreneurial company, manufacturing and sending samples are too large of an expense and unfortunately we are unable to offer them. Please consider that you have wasted more than $33 on things that won’t help change your life. Inspire is life-changing for tens of thousands – it is jet fuel for weight loss and keeps you full. It is the number one bariatric choice of protein and has set the world on fire!

Q: My address is incorrect on my order, please change it for me?

A: If you have made an error on your order or need a product change, we are unable to make corrections or changes for you as our system is fully automated. When you hit the ‘Send’ button, your order is electronically processed and sent to one of our warehouse fulfillment centers. Most of the time our fast processing works to your advantage.

HOWEVER, WE WILL DO EVERYTHING POSSIBLE in working with our shippers to help resolve address issues when possible, but we cannot be held responsible for delays, fees, or delivery issues once you have hit the SEND button.

If such an error causes an order to be rejected, lost, delivered to an unknown address, or even destroyed, we cannot issue a refund or replacement. If the error causes the order to be sent back to us, you may be responsible for round trip shipping fees, which can greatly impact any refund for the cost of the merchandise.

PLEASE, CAREFULLY REVIEW YOUR ORDER BEFORE HITTING SEND.

Q: Do you ship to Canada? The UK? Australia?

A: Currently we ship to the Continental US and as of January 2017, we ship to Canada. We hope to be able to add the rest of the world soon!

 

Q:  I live in Canada. Can you tell me about the brokerage and government fees when my order is delivered?


A: Important Info Regarding Orders Shipped from the US to Canada:
There are Canadian government duties and taxes that may apply to your order: Provincial sales taxes (PST) levied by the provinces and Goods & Services Tax (GST), a value-added tax (VAT) levied by the federal government.  Customs brokerage fees, taxes, or tariffs are NOT included in your shipping cost. These additional charges, if applicable, will be your responsibility upon delivery. These are your Canadian government fees that vary by Province – we are unable to provide more specific info for you.

Q: Can I cancel my order?

A: All orders are processed instantly to our warehouse. As a result we can not accept cancellations or changes to orders that have been placed. It is important to carefully confirm your order details before completing your order. If a package is unclaimed or delivery is refused, we will only issue a refund after the item has returned to our warehouse. Once we receive the item(s), a refund will be provided for the cost of the items only.

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