Shipping and Return Policies
Although we can not guarantee it, orders usually ship within 24 to 48 hours on workdays. We are closed on weekends and UPS and USPS does not pick up on weekends. Customer Service staff does not work on weekends. Please click the NEED HELP button on side tab or page bottom and leave one message. Someone will answer your request during the same or next business day. Leaving multiple messages will not improve response time.
Orders are shipped using UPS or USPS Priority Mail. We ship from warehouse facilities in multiple locations depending on your shipping address and product availability – meaning orders may be split, with portions arriving on different time tables and in more than one box. Most orders will arrive at your door normally within 2 to 4 business days from date shipped.
Shipping charges are based on the weight and destination of your order. Enter your order online and you will be presented with shipping options and charges. We do not ship nor does UPS deliver on weekends or holidays. Please do not include these days when estimating your expected delivery date. UPS does not deliver to P.O. boxes so you must either list a valid street address with your order. USPS does not ship liquids.
Hot Weather Notice
UPS or USPS do not pay damage claims for items that are damaged by heat in transit. If you live in an area subject to high temperatures, do not order chocolate type protein bars or liquid protein drinks if you are concerned about the heat should the shipper leave items outside. We do not replace or credit for melted bars or items you feel have been ruined by heat. We strongly suggest you use a commercial delivery address for Protein Bars in summer so that UPS does not leave your package on your porch or in garage. We ask that you consider using a UPS delivery location that allows your driver to leave product inside rather than outside. IF your bars have been subject to heat and you believe they may have melted, it is best not to open box but instead place the box in your refrigerator for an hour or longer to firm up – they will not be as pretty, but the integrity of the product is not compromised.
Winter Weather Notice
UPS or USPS do not pay damage claims for items that are frozen in transit. If you live in an area subject to freezing temperatures, please give some consideration before ordering liquid products. We do not replace or credit for frozen products or glass broken due to freezing. We strongly suggest that you use a commercial address location for BELIEVE or other liquid protein orders in winter, so UPS does not leave on your porch or in garage. We pack BELIEVE drinks box within a box and have few incidences with winter freezing but we ask that you assist us by providing UPS delivery location that allows your driver to leave product inside rather than outside. Most damage occurs after the package is delivered as many people are not at home. This is a customer responsibility as vendor and shipper we do not know where you live or your delivery location to judge Winter delivery for you. IF WATER WILL FREEZE IN YOUR DRIVEWAY, DO NOT ORDER LIQUID DRINKS OR UNDERSTAND IT IS AT YOUR OWN RISK.
We do not request or require a signature for delivery; it is solely up to drivers discretion whether or not to leave the package without a signature. This also applies to any special shipping instructions that you have asked us to include on your shipping label. UPS has no obligation to abide by instructions requested with order.
For destinations in Alaska and Hawaii, you pay shipping charges based on the dimensional weight of the package.
Shipping to Military Locations APO/FPO
We support the military and regret that we are unable to ship APO/FPO addresses at this time.
Canadian and Foreign Orders
At this time, we are currently only servicing customers with United States and Canada shipping addresses.
Incorrect Address or Re-routing Requests
UPS charges a $20 fee for shipments that are either re-routed after leaving our warehouse because they have been incorrectly addressed. Shipping labels are generated directly from the shipping information that you have entered or that which has auto-populated from your computer. You are responsible for your own address and whether or not it is correct. If you provide us an incorrect zip code or other addressing error e.g. incorrect or missing apartment number, UPS fees for address correction may be added to your order. Please type carefully.
Damages & Shortages
Please report any damages or missing items to us within 24 hours of delivery in the CONTACT US section via Priority Support ticket for fastest resolution. In the case of damage, please contact UPS at 800-742-5877 to initiate claim – once you have contacted UPS, we will immediately replace damaged item(s). UPS retains the right to request visual inspection of the damaged merchandise and box.
While we realize it may be an inconvenience, if you discard damaged merchandise or packaging before receiving authorization from UPS, you will be waiving your right for replacement. Once approved we will either issue you credit or send replacements for the amount of any confirmed damaged or missing merchandise. Please be aware that our process is automated and packages are weighed before being placed on truck – missing merchandise can be confirmed by real time package weight.
We do not accept returns on any consumable products. We are sorry for any inconvenience this may cause. We suggest single purchase before scheduling any products for autoshipment.
No returns on any vitamins due to concerns with product tampering. Products you receive have been maintained by our expert warehouse staff under safe, controlled temperature and clean inspected conditions at all times. Protein supplement and/or Vitamins have flavors that are subject to personal taste and we do not guarantee that everyone will ‘like everything’. While we have developed flavor profiles we believe are superior in taste to ‘workout products’, our supplements for bariatric surgery have benefits that will always outweigh taste.
For any refused of delivery, UPS return shipping charges will be deducted from the credit for returned merchandise along with a 20% fee for packaging and fulfillment costs.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can quickly exchange it for the correct item.
UPS charges shipping and fees for the return of undeliverable packages, including refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reasons, you will be responsible for the cost to reship the package and any or all return charges.
Out of Stock
We regularly stock every item we carry. Although every attempt is made to maintain inventory of each product occasionally we may run out of certain products. Inventory availability is not guaranteed. All orders will ship complete, from our closest warehouse. Please keep in mind that that there will be times when manufacturers cannot meet current demand. In the case of an out of stock situation, you will be notified if the product is not able to be shipped from either of our warehouses. The product will be dropped from the order. Once we drop a product from an invoice, you will need to resubmit the product on a new order at another time.
Any litigation, dispute, or other claim which may arise from the purchase, sale, advice, use or involvement Bariatric Eating shall be arbitrated in accordance with the laws of the United States of America and particularly the State of Utah and shall be heard and venued in the County of Salt Lake.
These policies are subject to change at any time without notice.
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Terms and conditions of this agreement are subject to change without notice. Please visit our web site for updates and further information:
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