Return and Refund Policy

Bariatric Eating is committed to your satisfaction. This policy explains what can be returned, how long you have, how to start a return, and how refunds and store credit are issued. Every return must be authorized by our customer service team before you ship it back.

At a glance

Return policy details

Eligibility for consumable product returns

We accept returns on unopened consumable products, including vitamins and supplements, within 30 days of receipt. Preferences vary and we want you to be able to find the right product for your needs.

Time frame and condition

Return unopened items in resellable condition within 30 days to receive a refund or store credit, less shipping costs. Returns are not accepted after the 30 day period. Opened consumables are not returnable.

How to start a return

1. Contact customer service at cs@bariatriceating.com or +1 (888) 492-9992 with your order number, the items you want to return, whether each item is opened or unopened, and your preferred resolution.
2. Wait for your Return Merchandise Authorization (RMA) number. Our team reviews the request and sends you the RMA number along with return instructions and the correct return address.
3. Pack the item securely, write the RMA number on the shipping label, and ship it back using a trackable method. Returns received without a pre-approved RMA number cannot be processed.

Return shipping and packaging

The customer is responsible for return shipping costs unless the return is the result of our error, or the item arrived damaged, defective, or incorrect.

Package returned items carefully so they are not damaged on the way back to us. We cannot issue a refund or credit for products that are damaged during return shipping. We recommend a trackable and insured shipping method so a claim can be filed with the carrier if the return package is lost or damaged in transit. Bariatric Eating is not responsible for returns lost in transit.

Refunds and store credit

Once your return reaches our facility we inspect it and then issue your refund or store credit. Refunds and store credit are processed within 7 to 10 business days after receipt and inspection. Refunds are issued to the original payment method used on the order. Depending on your bank or card issuer, it can take an additional billing cycle for the credit to appear on your statement. Store credit is emailed to the address on the order and can be used on any future order at bariatriceating.com.

Items that cannot be returned

• Opened consumables. Once a consumable product is opened it cannot be returned.
• Replacements and exchanges. Returns and exchanges are not accepted on products shipped as a replacement or an exchange.
• Weather related damage. Products affected by weather after the order left our climate controlled warehouse are not returnable.
• Broken chips. We cannot be liable for protein chips breaking into small pieces during shipping.
• Clearance and short dated items. These are final sale and cannot be returned or refunded.
• Gift cards. Gift cards are not refundable and cannot be redeemed for cash.

Damaged, defective, incorrect, or missing items

If an item arrives damaged or defective, if you received something other than what you ordered, or if something is missing from your shipment, contact customer service within 7 days of delivery with your order number and photos where applicable. We will arrange a replacement, a credit, or a refund at no additional cost to you, and you will not be charged return shipping on a confirmed damaged, defective, or incorrect item.

If you receive the wrong item, please do not open it. Opening an incorrectly shipped product makes it impossible for us to exchange it. Contact us and we will arrange the exchange for the correct item.

Refused and undeliverable packages

For refused or undeliverable packages, the FedEx, UPS, or USPS return shipping charges, along with a 20 percent packaging and fulfillment fee, are deducted from your credit. If a package comes back to us because delivery attempts were unsuccessful or the package was refused, you are responsible for reshipping costs and any return charges.

Weather, temperature, and melted products

We are not responsible for weather related damage to products after an order leaves our facility. During warm weather, or if you live in a hot climate, choose the fastest shipping method at checkout and arrange for the package to be brought indoors promptly. During freezing weather, consider the risk to liquid products before ordering. Carriers do not compensate for heat or freeze damage in transit, and we do not credit or replace items that melted, froze, or broke as a result of freezing.

To reduce the risk of heat damage we offer a cold pack service, which is free on orders over $50 and can be added to any order for a small fee. It adds insulation and ice packs to keep temperature sensitive items cool in transit.

If your bars or similar items arrive melted, place the unopened items in the refrigerator for about an hour. They will firm up again. The appearance may change but the taste and the nutrition do not. Handle individually wrapped products as little as possible while they re-harden.

Broken protein chips

We pack carefully, but we cannot guarantee that protein chips will not break in transit. We are not able to issue refunds or credits for broken chips. Broken pieces still work well as a crunchy topping, as a breadcrumb replacement, or stirred into soups, salads, and scrambles.

Exchanges

When you choose an exchange, the returned item is processed as store credit and the replacement is placed as a new order. Exchanges follow the same return window measured from the original delivery date. If the replacement costs more you pay the difference. If it costs less the balance stays as store credit. Items shipped to you as a replacement or an exchange are not themselves returnable or exchangeable.

Subscriptions, bundles, and gift cards

Subscription orders. Each subscription shipment follows the same return window measured from the delivery date of that shipment, and the same rules for opened and unopened items apply. Refunds and credits are based on the price you actually paid, including any subscription discount. To stop future shipments, manage the subscription from your account page or contact customer service.

Bundles and multi-packs. If you bought a bundle or multi-pack at a discounted price, the entire bundle must be returned to receive the bundle price back. Returning part of a bundle may cause the kept items to be repriced at individual retail value, and the refund or credit is adjusted accordingly.

Gift cards. Gift cards are not refundable and cannot be redeemed for cash. If an item purchased with a gift card is returned, the credit is issued back to the gift card or as store credit.

International returns

International orders follow the same return window. The customer is responsible for return shipping and for any customs charges, duties, or brokerage fees incurred on the return. The package must clear United States customs before we can process it. We are not responsible for packages lost or delayed by international carriers or customs authorities.

Frequently asked questions

Changes to this policy

This policy may change at any time without notice. The version posted at bariatriceating.com at the time you place your order is the version that applies to that order. If you are not sure whether an item qualifies, contact us before you ship anything back.

Contact us

Our customer service team can help you start a return, confirm whether an item qualifies, or check the status of a refund or credit.

• Email: cs@bariatriceating.com
• Phone: +1 (888) 492-9992
• Website: bariatriceating.com

Bariatric Eating
25 Corporate Circle, Suite 118
Albany, NY 12203

Products sold by Bariatric Eating include foods, beverages, dietary supplements, and topical wellness products. They are not medical treatments and are not intended to diagnose, treat, cure, or prevent any disease. Nothing in this policy is medical advice. If you have a diagnosed condition, are pregnant or nursing, or take prescription medication, talk with your own licensed healthcare provider before changing what you eat or supplement with. Any symptoms you experience should be discussed with that provider.

This policy applies to purchases made directly through bariatriceating.com. Purchases made from other retailers or marketplaces are governed by that seller's policy.

Last updated: August 21, 2026