Frequently Asked Questions
Q: I have a problem with an order that I have already placed. How can I contact Customer Service?
A: If there is an issue with an order, Click Here to fill out a Customer Service Ticket. Our team will then begin working to see that your issue is resolved. Once ticket is placed, you will receive an initial reply from an agent the same or next business day.
Q: What is your return policy?
A: We do not accept returns on any consumable products. We are sorry for any inconvenience this may cause. We suggest single purchase before scheduling any products for autoshipment.
No returns on any vitamins due to concerns with product tampering. Products you receive have been maintained by our expert warehouse staff under safe, controlled temperature and clean inspected conditions at all times. Protein supplement and/or Vitamins have flavors that are subject to personal taste and we do not guarantee that everyone will ‘like everything’. While we have developed flavor profiles we believe are superior in taste to ‘workout products’, our supplements for bariatric surgery have benefits that will always outweigh taste.
For any refused of delivery, UPS return shipping charges will be deducted from the credit for returned merchandise along with a 20% fee for packaging and fulfillment costs.
On the rare occasion that we may ship you an item other than what you ordered, do not open the product or it will void your right to return it. Please contact us so we can quickly exchange it for the correct item.
UPS charges shipping and fees for the return of undeliverable packages, including refused packages and those where three delivery attempts were unsuccessful. If your package is returned to us for any of these reason, you will be responsible for the cost to reship the package and any or all return charges.
Q: I forgot to use the coupon code!
A: We are sorry that once you have placed an order, we are unable to make any edits - we have a secure closed system where orders are automatically processed to our warehouses. While it may seem easy for us to ‘throw an item into the box’ or adjust an order because you forgot the coupon, that isn’t how it works. Please carefully confirm your order details including gifts and promos before hitting the Place Order button, as once clicked, orders go through as you made them.
Q: When Will I Receive a Tracking Number for my Order?
A: Orders are packed and shipped on the same or next business day. Tracking numbers come directly from UPS OR USPS and are automatically uploaded to your account plus sent to you via email within 48 hours of pick up by shipper. IF your tracking number says 'NOT IN SYSTEM' that means even though your order is on its way to you, shipper has not updated the system. This is more commonplace as UPS gets busier and busier each year.
USPS and UPS SUREPOST offer economy service, if you prefer full tracking, we recommend UPS Ground.
When order has been placed on FRI SAT or SUN, the order tracking information will not be available until MONDAY OR TUESDAY as these shipments are not picked up by UPS or USPS until MON afternoon. UPS and USPS do not pick up on weekends.
Q: Is the $7 Promotional Shipping offer available to all shipping destinations?
A: We are sorry but special promotional offers related to shipping are not extended to those with delivery addresses outside the mainland United States. Even though part of the US, promotional shipping offers do not include either Alaska and Hawaii as these areas are specialty delivery areas for USPS and UPS subject to higher rates.
Q: Do you have samples of Inspire?
A: We have an Inspire Travel Box available that contains our four most popular Inspire flavors in single scoop packets! Each Travel Box contains 2 each of 4 flavors of Inspire Singles with a multi compartment SmartShaker Cup, a bag of twenty Journey 3+3 Single Dose Multiformula Chewables and a box of Inspire Protein Breakfast Squares. It's the perfect 'grab and go' vacation kit but is also a great way to try a variety of our products at a great price!Here is a direct link to the Inspire Travel Box on our website.
Q: Can I get a free sample of Inspire?
A: While we are unable to send free product samples, we encourage you to become a registered user of the BariatricEating.com web site at BariatricEating.com. There you can register to receive email announcing coupons, new product promotions, tips, events and other bariatric news!
As a small entrepreneurial company, manufacturing and sending samples are too large of an expense and unfortunately we are unable to offer them. Please consider that you have wasted more than $33 on things that won't help change your life. Inspire is life-changing for tens of thousands - it is jet fuel for weight loss and keeps you full. It is the number one bariatric choice of protein and has set the world on fire!
Q: My address is incorrect on my order, please change it for me?
A: If you have made an error on your order or need a product change, we are unable to make corrections or changes for you as our system is fully automated. When you hit the ‘Place Your Order’ button, your order is electronically processed and sent to one of our warehouse fulfillment centers. Most of the time our fast processing works to your advantage.
WHEN YOU RECEIVE YOUR TRACKING NUMBER PLEASE CALL THE SHIPPER AND THEY WILL ASSIST YOU IN MAKING THE CORRECTION - at this point, you are able to correct an address more easily than we are able to.
HOWEVER, WE WILL DO EVERYTHING POSSIBLE in working with our shippers to help resolve address issues when possible, but we cannot be held responsible for delays, fees, or delivery issues once you have hit the SEND button.
If such an error causes an order to be rejected, lost, delivered to an unknown address, or even destroyed, we cannot issue a refund or replacement. If the error causes the order to be sent back to us, you may be responsible for round trip shipping fees, which can greatly impact any refund for the cost of the merchandise.
PLEASE, CAREFULLY REVIEW YOUR ORDER BEFORE HITTING SEND.
Q: Do you ship to Canada? The UK? Australia?
A: We do ship to Canada and we hope to add the rest of the world soon! Many customers outside the US use freight forwarding services to order from us.
Q: I live in Canada. Can you tell me about the brokerage and government fees when my order is delivered?
A: This in IMPORTANT Info Regarding Orders Shipped from the US to Canada.
There are Canadian government duties and taxes that apply to your order: Provincial Sales Taxes (PST) levied by the provinces and Goods & Services Tax (GST), a Value-Added Tax (VAT) levied by the Canadian federal government. Customs brokerage fees, taxes, or tariffs are NOT included in your shipping cost. These additional charges, if applicable, will be your responsibility upon delivery. These are your Canadian government fees that vary by Province - we are unable to provide more specific info for you.
Q: What is your address and telephone number?
A: Bariatric Eating, PO Box 71308 Salt Lake City, UT 84171 | 888-492-9992
Q: Can I cancel my order?
A: All orders are processed instantly to our warehouse. As a result we can not accept cancellations or changes to orders that have been placed. It is important to carefully confirm your order details before completing your order. If a package is unclaimed or delivery is refused, we will only issue a refund after the item has returned to our warehouse. Once we receive the item(s), a refund will be provided for the cost of the items only.
Bariatric Eating - Bariatric Advice & Support: Protein, Vitamins & Recipes
Customer Service Form
If you are inquiring about an order, don't forget to include your Order Number in the message to Customer Service. If you would like a call back from one of our customer service agents, please include a phone number.
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