Refund Policy

At BariatricEating, we are committed to your satisfaction and wellbeing. Our refund policy reflects this commitment while ensuring the highest standards of quality and safety.

Eligibility for Consumable Product Returns: We accept returns on unopened consumable products, such as vitamins and supplements, within 30 days of receipt. We understand that preferences vary and want to provide an opportunity for you to find the right product for your needs.

Time Frame and Conditions for Returns: Please return unopened items within 30 days to receive a refund or store credit, minus shipping costs. Returns are not accepted after this 30-day period.

Packaging and Shipping of Returns: Carefully package returned items to prevent damage during shipping. We recommend insuring your return shipments, as we cannot issue refunds or credits for items damaged in transit.

Return Authorization: Contact our Customer Service for an RMA number before returning any items. Unauthorized returns will not be accepted.

Refused Deliveries and Undeliverable Packages: For refused or undeliverable packages, FedEx, UPS, or USPS return shipping charges, along with a 20% packaging and fulfillment fee, will be deducted from your credit. If a package is returned due to unsuccessful delivery attempts or refusal, you will be responsible for reshipping costs and any return charges.

Weather-Related Damages: We are not responsible for products affected by weather conditions once an order leaves our climate-controlled warehouse. To minimize weather-related damages, consider having orders delivered to a location where they can be immediately brought indoors. For orders over $50, we offer a complimentary cold pack service to ensure optimal condition upon arrival. If products are affected by melting, place unopened items in the refrigerator for about an hour. They will re-harden without loss of nutrition or taste, although their appearance may change.

Broken Chips: While we strive to deliver products in perfect condition, we cannot be liable for protein chips breaking into small pieces during shipping.

Return Policy for Replacement or Exchanged Items: Returns or exchanges are not accepted for products shipped as replacements or exchanges.

We value your trust and aim to provide a smooth and satisfactory experience with our products and services. Thank you for choosing BariatricEating.